JOB DESCRIPTION:

The Junior Non-Key Experts in Training will be part of the project team for the EU-funded project “Support of Quality Assurance System for Social Services” in the Republic of North Macedonia. Key tasks of JNKEs include: 1. Support to the project team in Designing Training Programme and Training Materials 2. Developing Training Plan together with the Senior Non-Key Expert in Training 3. Planning Training Logistics 4. Delivering the training 5. Evaluating of effectiveness of trainings 6. Preparing Training Reports

JOB DESCRIPTION:

The Senior Non-Key Expert in Training will be part of the project team for the EU-funded project “Support of Quality Assurance System for Social Services” in the Republic of North Macedonia. Key tasks of SNKE include: 1. Conducting a comprehensive Training Needs Assessment (TNA) of staff of the social services providers and managing bodies at national and local regarding M&E of social services, by using both qualitative and quantitative methods 2. Analysing TNA results and preparing a comprehensive Training Needs Assessment report 3. Presenting the Training Needs Assessment Report to main stakeholders 4. Designing Training Programme and Training Materials 5. Developing Training Plan 6. Designing Training Methodology 7. Planning Training Logistics 8. Delivering the training 9. Evaluating of effectiveness of training

JOB DESCRIPTION:

The Senior Non-Key Expert in Monitoring and Evaluation will be part of the project team for the EU-funded project “Support of Quality Assurance System for Social Services” in the Republic of North Macedonia. Key tasks of SNKE include: 1. Document Collection and Review 2. Data Analysis to identify the strengths, weaknesses, opportunities, and threats associated with the current Monitoring and Evaluation system 3. Conducting interviews and focus group discussions with key stakeholders 4. Data Analysis and Findings 5. Development of the Enhancement Plan 6. Development of the mechanism for continuous monitoring and updating of the M&E system 7. Conducting a comprehensive review of existing performance measurement practices and frameworks for Measuring the Quality of Social Services 8. Implementation of testing for all developed mechanisms and tools within the national Monitoring and Evaluation (M&E) system for social services 9. Planning and implementing pilot projects to test the developed mechanisms, tools, norms, and standards Feedback Collection 10. Gathering feedback from the pilot projects and analyse the feedback and to make adjustments to the guidelines 11. Developing Effective Reporting and Evaluation Mechanisms 12. Conducting Training Needs Analysis 13. Design of Training Programme and training materials on topics related to Monitoring and Evaluation functions 14. Implementation of trainings and preparing training reports

JOB DESCRIPTION:

The Junior Non-Key Expert in Quality Standards will be part of the project team for the EU-funded project “Support of Quality Assurance System for Social Services” in the Republic of North Macedonia. Key tasks of JNKE include: 1. To support the Team Leader, Key Expert 2 and Senior Non-Key Expert in Quality Standards in developing framework for horizontal quality standards for social services provision 2. To support the Senior Non-Key Expert in Quality Standards in preparing and implementing workshops and consultations 3. To support the Senior Non-Key Expert in Quality Standards in preparation of all rulebooks and guidelines 4. To gather data on existing performance measurement practices and frameworks for Measuring the Quality of Social Services 5. To support the Senior Non-Key Expert in Quality Standards in the development of the Draft Performance Framework 6. Together with the Senior Non-Key Expert in Quality Standards to revise norms and standards for Provision of Social Services 7. To support the Senior Non-Key Expert in Quality Standards in developing guidelines and rulebooks to formalize the revised norms and standards 8. To gather necessary data and contribute to the review and revision of the methodology for setting unit prices (costing) for social services 9. To plan pilot projects for testing the developed mechanisms, tools, norms, and standards 10. To support the Senior Non-Key Expert in Quality Standards in analysing the feedback from pilot projects and in making adjustments to the guidelines

JOB DESCRIPTION:

The Senior Non-Key Expert in Quality Standards will be part of the project team for the EU-funded project “Support of Quality Assurance System for Social Services” in the Republic of North Macedonia. Key tasks of SNKE include: 1. To develop framework for horizontal quality standards for social services provision 2. To prepare and implement workshops and consultations to ensure that the standards meet the needs and expectations of stakeholders 3. To refine and finalize draft framework 4. To plane and prepare rulebooks and guidelines for implementing the quality standards 5. To conduct a comprehensive review of existing performance measurement practices and frameworks for Measuring the Quality of Social Services 6. To develop of the Draft Performance Framework 7. To conduct a review of the existing norms and standards that govern social service provision 8. To organise consultations and workshops on revising norms and standards 9. To revise norms and standards for Provision of Social Services 10. To develop or update guidelines and rulebooks to formalize the revised norms and standards 11. To review and revise of the methodology for setting unit prices (costing) for social services. 12. To plan and implement pilot projects to test the developed mechanisms, tools, norms, and standards Feedback Collection 13. To gather feedback from the pilot projects 14. To analyse the feedback and to make adjustments to the guidelines