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The new approaches of CES in delivering services to clients

The main aim of this EU IPA financed project was to enhance capacities of the Croatian Employment Service in delivering services to its clients. A new set of tailor-made mediation services to the employers was developed and capacities of the CES staff to deliver the new services and implement new working methods were increased. A model of e-counseling support for CES clients was also created. E-counselling was defined as a new business process of self-service vocational guidance and counseling services to the unemployed and job seekers supported by an e-advisor. Corresponding application module was also developed. This project introduced new tailor-made active labour market measures targeted to the long-term unemployed and a model for management, monitoring and implementation of these measures.



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