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Strengthening Croatian Employment Service Labour Market Centre

The overall purpose of the project was to support further modernization and strengthening the capacity of the Croatian Employment Service to develop a more efficient labour market in the Republic of Croatia, and to support further development of the CES Labour Market Centre. The project was follow-up of the previous project “Labour Market Centre of the Croatian Employment Service” implemented under Component I IPA program which resulted in the establishment of the CES Labour Market Centre and training of CES workers and other employees labour market stakeholders in relevant knowledge and skills. This project contributed to the further strengthening of the CES Labour Market Centre through the development of ICT support, the development of new, tailor-made training of trainers and CES staff, as well as trainees from other relevant labour market institutions/organizations through introduction of e-learning and blended learning programs.

Project was implemented through following three components:

Component 1: Development of ICT support for the Labour Market Centre of the Croatian Employment Service, which included analysis of the existing CES business processes related to the training and assessment of the existing level of ICT coverage of the mentioned processes; the “E-learning” portal of the CES Labour Market Centre and the Training Centre of the Labour Market Centre were developed, with initial content being set up and systematic testing of application and ICT support.

Component 2: Capacity Development of CES Labour Market Centre through creation and implementation of the “e-Learning” Program and the Combined Learning Program, what included selection and training of CES trainers and trainers of other labour market stakeholders for providing e-learning and blended learning trainings in the area of employment services and measures.

Component 3: Strengthening and human resources capacity building of central and local CES staff and other stakeholders through e-learning programs and combined learning programs for effective designing, management and implementation of employment measures and employment services on local/regional level.

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