Implementation support for an action plan to improve the business environment

Serbia’s Ministry of Finance awarded the tender for this project to improve the regulatory and administrative business environment in Serbia to a NIRAS led consortium including WYG in 2017. Their goal was to improve transparency in administrative procedures and establish a system to ensure they remain streamlined and up-to-date, as well as to support reform in numerous areas ranging from building permits and inspection oversight to labour legislation and tax issues.

Consortium staff and partners supported the Ministry of Finance in developing a streamlined unified public register of administrative procedures, including training for on-site staff on how to select and optimise procedures. Numerous studies were included on a range of topics from e-government services and tax burdens to unified building permit procedures, with a focus on identifying problems businesses encounter in interactions with government. Project also provided the Ministry with mechanisms to monitor the impact of new regulations, as well as designing workshops, handbooks, and guidelines for businesses to help familiarise them with new legal frameworks.